dmc88 Privacy Policy

Introduction

This Privacy Policy is a written agreement between dmc88 ("Company", "we", "us") and you ("User", "Member", "you") regarding the management of personal information in the context of using the dmc88 online gambling platform. This platform operates under an international licence and is subject to applicable data protection laws.

By registering an account, accessing or using any dmc88 service, you are considered to have read, understood and agreed to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, please contact us or stop using this platform.

1 Information We Collect

dmc88 collects various categories of information depending on the type of interaction you have with our platform. Here are the full details:

a) Account Registration Information

When you register a new account at dmc88, we collect the following information:

• Full name as per identity card (MyKad)
• Identity card or passport number
• Date of birth (for age verification of 21+)
• A valid and active email address
• Mobile phone number
• Country of residence
• Chosen username and password

b) Identity Verification Information (KYC)

As a platform operating under an international licence, dmc88 is required to carry out the Know Your Customer (KYC) process. Data collected includes:

• Copy of identity card or passport
• Proof of address (recent utility bill or bank statement)
• Source of funds information if required at a certain level

c) Financial Transaction Data

Every deposit and withdrawal made through our platform is recorded, including:

• Payment method used (Touch 'n Go eWallet, DuitNow, FPX online banking, cryptocurrency)
• Transaction amount and currency
• Transaction date and time
• Transaction reference number

d) Game Activity Data

Your game activity records on the dmc88 platform are stored for security, compliance and service improvement purposes. This includes betting history, wins, losses and bonus usage.

e) Technical Data

When you access our platform, our systems automatically record:

• Your device's IP address
• Web browser type and version
• Device operating system
• Pages visited and duration of visit
• Referral source (where applicable)

2 How We Use Your Data

dmc88 uses the information collected for the following legitimate and specific purposes:

• To operate and manage your member account securely
• To process deposits and withdrawals accurately and promptly
• To verify your identity in order to comply with international licensing requirements and to prevent fraud and money laundering
• To provide effective customer support via live chat and email in Malay and English
• To send relevant promotional information and bonus offers, provided you have not withdrawn your consent
• To analyse usage patterns for platform improvement and user experience purposes
• To monitor suspicious activity in order to protect the integrity of the platform and all members
• To comply with applicable legal obligations and licensing regulations

3 Disclosure to Third Parties

dmc88 does not sell, rent or disclose your personal information to third parties without your consent, except in the following circumstances:

• Payment Service Providers: E-wallet providers, banks and cryptocurrency platforms used to process your financial transactions require certain information to complete payments securely.
• Game Software Providers: Game developers may receive anonymised game session data for technical and maintenance purposes.
• Regulatory Authorities: We are obligated to disclose information to the relevant authorities when required by law, court order or licensing requirements.
• Fraud Prevention: In cases suspected to involve fraud, money laundering or illegal activity, we may share information with the relevant authorities.
• Business Transfers: In the event of a merger, acquisition or sale of company assets, user information may be transferred to a successor entity subject to a comparable privacy policy.

Every third party that receives your data from dmc88 is bound by a strict confidentiality agreement and may only use that data for the agreed purposes.

4 Information Security

dmc88 implements comprehensive technical and organisational measures to protect your personal data from unauthorised access, loss, destruction or accidental disclosure:

• SSL/TLS encryption for all data communication between your browser and our servers
• Encryption of sensitive data stored in databases using the latest encryption algorithms
• Role-based access control for internal staff
• Continuous security monitoring and prompt incident response
• Regular security audits by independent parties
• Mandatory cybersecurity training for all staff who handle user data

Although we take all reasonable precautions, no digital system can be guaranteed 100% secure. You are also responsible for keeping your account password confidential and not sharing it with anyone.

5 Cookies and Tracking Technologies

dmc88 uses cookies and similar tracking technologies to improve the user experience and platform functionality. The types of cookies we use are as follows:

• Essential Cookies: Required for basic platform functions such as login session authentication and security. These cookies cannot be disabled.
• Performance Cookies: Collect data on how you use the platform so we can identify areas for improvement.
• Preference Cookies: Save your settings such as language and display theme so they do not need to be reconfigured on every visit.

You can manage cookie settings through your web browser. Disabling certain cookies may affect the functionality of some parts of our platform.

6 Your Rights

As a dmc88 user, you have the following rights regarding your personal information:

• Right of Access: You may request a copy of all personal information we hold about you.
• Right of Rectification: If any of your information is inaccurate or out of date, you have the right to request immediate correction.
• Right of Erasure: In certain circumstances, you may request the deletion of your personal data, subject to mandatory data retention obligations we are required to comply with.
• Right to Restriction of Processing: You may ask us to limit how we process your data in certain circumstances.
• Right to Object: You may object to the processing of your data for direct marketing purposes at any time.
• Right to Data Portability: You may request that your data be provided to you in a machine-readable format.

To exercise any of the above rights, please contact the dmc88 customer support team, which operates 24/7 via live chat or email. We will process your request in accordance with applicable legal requirements.

7 Cross-Border Data Transfers

As dmc88 operates under an international licence, your personal data may be stored and processed on servers located in countries other than Malaysia. Any such data transfer is carried out with safeguards that are equivalent to or higher than those required under Malaysian law.

We ensure that all our international operating partners comply with strict data protection standards before any data transfer takes place. Legally binding data transfer agreements are signed with every entity involved.

8 Minors' Accounts and Age Restrictions

dmc88 services are intended solely for individuals aged 21 and above. We do not knowingly collect or process personal data from individuals below this age limit.

Should we find that an account has been registered by someone under the age of 21, that account will be terminated immediately and all related data will be deleted in accordance with established procedures. Any balance in that account will be handled in accordance with the relevant policy.

Parents or guardians who suspect that their child has registered an account on our platform are asked to contact our customer support immediately.

9 Third-Party Links

The dmc88 platform may contain links to third-party websites or applications. This Privacy Policy applies only to the dmc88 platform. We are not responsible for the privacy practices of third-party websites and encourage you to read their respective privacy policies before providing any personal information to them.

10 Changes to This Policy

dmc88 reserves the right to update or modify this Privacy Policy at any time. Any significant changes will be communicated to you via:

• An email notice to the address registered to your account
• A pop-up notice or banner upon logging in to your account
• An update to the "Effective Date" at the top of this policy

Continued use of the dmc88 platform after a change notice is considered your acceptance of the updated Privacy Policy. If you do not agree with the changes, you have the right to close your account and stop using our services.

11 Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal information, please contact the dmc88 privacy and customer support team:

• Email: [email protected]
• Live Chat: Available 24/7 in Malay and English via the live chat button on our platform

We will endeavour to respond to all privacy-related enquiries within a reasonable time. If you are not satisfied with our response, you have the right to appeal to the relevant data protection authority.